STANDARD TERMS AND CONDITIONS OF SALE
1. GENERAL CONDITIONS
1.1. PAYMENT TERMS
The client agrees to make payments according to conditions presented in the proposal.
The planning of delivery or services will begin after confirmation of the payments specified in the proposal.
Bank transfer details:
IBAN: PT50 0010 0000 5144 0830 0018 8
BIC: BPIPTPL
1.2. SCHEDULE
The standard availability period for the proposed services is from 09:00 to 18:00 (UTC), Monday to Friday, excluding public holidays (Coimbra).
1.3. SERVICE PROVISION CONDITIONS
Any consulting services requested outside the scope of this Proposal, or provided outside Normal Working Hours (unless explicitly stated), will incur additional costs, unless previously agreed with Matereospace.
It is assumed that the work will be carried out remotely, unless otherwise specifically indicated for this service.
1.4. TECHNICAL ASSISTANCE / SUPPORT (If contracted)
Technical assistance / support includes analysis of application/system errors and processes described within the scope of the proposal, and implementation of necessary corrections. It also includes support for user questions related to the use of the application.
It does not include new implementations, new developments, changes to what was initially implemented/installed, training, or any installation/re-installation/upgrade/update of systems.
1.5. PROPOSAL VALIDITY
This proposal is valid for 30 days from the date of the proposal.
Matereospace reserves the right to change all values stated in this proposal without notice, based on market price fluctuations or stock unavailability from manufacturers/distributors.
1.6. CONFIDENTIALITY STATEMENT
Matereospace guarantees the confidentiality of information obtained by its employees during the implementation of the solution within the context of this proposal.
1.7. CONDITIONS OF SALE AND WARRANTY
Matereospace, Lda (“SELLER”) sells products and services either directly or as a distributor or reseller for its partners. This includes equipment, technical services, engineering, and support (“EQUIPMENT”). All such sales to the (“PURCHASER”) are governed by these Terms and Conditions, which are part of every contract once the PURCHASER accepts this quote, places an order, or otherwise agrees to proceed.
5.7.1 PAYMENT
Invoices are payable within 30 days from the invoice date in EUR. Late payments are subject to interest at 2% above the current rate of the Banco de Portugal.
5.7.2 CANCELLATION/CHANGES
Orders may be cancelled or changed only with SELLER's prior written consent and may require indemnification for costs and lost profits.
5.7.3 DELIVERY OBLIGATIONS
1.Delivery dates are good faith estimates unless explicitly agreed as binding.
2.Deliveries are F.O.B. SELLER’s or its principal’s facility. SELLER shall not be liable for any damages arising from late delivery.
3.The PURCHASER must inspect goods upon receipt and manage claims with the carrier.
5.7.4 LIMITED WARRANTY
1.SELLER warrants Equipment, excluding VAR components, to be free from defects in material and workmanship for 24 months from the shipment date. VAR components (e.g., sensors, pumps and valves) are warranted only by the original manufacturer.
2.SELLER will repair or replace defective Equipment at its plant, F.O.B. SELLER’s location. Freight to SELLER, removal, and reinstallation costs are PURCHASER's responsibility.
3.Warranty is valid only if the PURCHASER’s return the equipment, freight prepaid in proper packaging and the defect is not caused by misuse, improper installation, unauthorized repair, or external events.
5.7.5 LIMITS OF LIABILITY AND INDEMNIFICATION
SELLER is not liable for incidental, consequential, or indirect damages, including lost profits.
5.7.6 FORCE MAJEURE
SELLER is not liable for delays or failure due to causes beyond its control, including acts of God, war, strikes, supply shortages, transport issues, or legal restrictions.
5.7.7 PROPRIETARY RIGHTS
All technical data, designs, software, and know-how remain the property of SELLER or its principals. No license to replicate is granted by sale.
5.7.8 SAFETY NOTICE
PURCHASER acknowledges that improper installation or operation of Equipment poses safety and quality risks. Tampering with safety features voids the warranty and releases SELLER from liability.
5.7.9 COMPLIANCE
SELLER ensures compliance with applicable laws only where specified in its quotation or order confirmation.
5.7.10 RESERVATION OF OWNERSHIP RIGHTS
Goods remain the property of SELLER until full payment of all outstanding claims at the time of delivery.
5.7.11 GOVERNING LAW
The place of performance for delivery and all obligations is Coimbra, Portugal. Jurisdiction is the courts of Coimbra, Portugal, and Portuguese law applies.
5.8 FINAL PROVISIONS
This proposal was prepared based on the information provided by the client and may be revised following a more in-depth analysis of the technical requirements and processes to be implemented.